Salon policies

Deposit — 20% to confirm

Every appointment needs a 20% deposit to be confirmed. The deposit comes off your total — you pay the rest on the day. You pay the deposit by Zelle when you book. Your time is held while we check the payment, and once we see it your booking is confirmed and we email you.

Deposits are non-refundable. If you cancel, the deposit is not returned. If you reschedule in time (see below), your deposit moves with you to the new date.

How you pay

The 20% deposit is paid by Zelle at the time of booking. The rest of your payment is made on the day, in the salon, and you can pay with Apple Pay, Cash App, cash, or Zelle.

Some banks or payment apps add a small transaction fee on transfers. That is a normal charge from the bank or app — it is not added by us, and we have no control over it.

Rescheduling & cancellations — 24 hours

Plans change, and that is fine. To move or cancel your appointment you must let us know at least 24 hours before your start time. Inside that 24-hour window the booking is locked: it can no longer be rescheduled or cancelled, and the deposit is not refunded.

Rescheduling is only possible when you give us 24 hours’ notice or more. When you reschedule in time, your deposit carries over to your new date — you do not pay it again.

Running late — 45 minutes

Please arrive on time so you, and the guest after you, get the full unhurried appointment you deserve. If you are going to be late, tell us as soon as you know. More than 45 minutes late and the booking is automatically cancelled, and the deposit is not refunded.

Preparation

Unless you booked a wash service, please come with clean, detangled, blow-dried hair. Arriving with unwashed or matted hair may need an added wash-and-prep charge or a reschedule. If you are bringing your own hair, we will tell you how many packs to buy when we confirm.

Hair & extensions

We can source quality hair for you at an added cost, or you may bring your own. We are not responsible for how extensions you supply perform, but we will always advise you honestly on quantity and quality before your appointment.

Children & guests

To keep the salon calm, please do not bring extra guests or children who are not being serviced. Children’s braid appointments are welcome as their own booking.

Your service

Your happiness matters. If something is not right with the work, tell us within 7 days and we will make it right with a complimentary adjustment. This covers our workmanship — it does not cover a change of mind on a style you approved.

These terms follow standard salon practice for the Fort Worth, Texas area. Review them against current Texas regulations and your final business terms before launch.